Build Ai that makes customer experience feel human again
Building something truly great doesn’t feel like a job.
It feels like momentum. Like obsession. Like you’re shaping something people will talk about.
This is one of those opportunities.
We’re partnering with a well-funded, fast-scaling Ai startup tackling a deceptively hard question:
How do you scale customer support without losing the magic of being human?
Empathy. Judgment. Real connection.
They’re building entirely new systems powered by Ai, real-time simulation, and generative tech - and they need a Staff Engineer in Dublin to help lead the charge across EMEA.
This isn’t a “build tickets in the background” kind of job.
You’ll be:
- Sitting directly with customers
- Translating real-world chaos into elegant product solutions
- Shipping features that immediately impact revenue and experience
- Acting as a technical leader + product thinker + operator
If you’ve ever wanted to be at the intersection of: Engineering × Product × Customer Reality
This is it.
Responsibilities:
Technical Leadership (EMEA)
- Set architecture direction, reliability standards, and performance expectations
- Make tough trade-offs - and own them
- Raise the engineering bar across the Dublin team
Build & Scale a High-Impact Team
- Mentor and grow engineers into future leaders
- Help hire exceptional talent
- Shape a high-trust, high-feedback culture
Customer-Driven Product Development
- Jump on calls with EMEA customers
- Turn messy problems into shippable solutions
- Use real usage + metrics to guide decisions
Own Critical Systems End-to-End
- Data pipelines ingesting thousands of CX conversations daily (Zendesk, Intercom, Salesforce)
- LLM-powered systems (prompting, evals, retrieval, safety, observability)
- Real-time scoring & analytics loops driving measurable improvements
- Modern UIs (React / Next.js) simplifying complex Ai workflows
Cross-Functional Influence
- Work closely with Product, Design, and GTM teams across Dublin & San Francisco
- Drive decisions, not just discussions
Requirements:
Proven Staff / Senior Engineer capability (startup experience )
Strong technical leadership - architecture, mentoring, decision-making
Experience building customer-facing products end-to-end
Depth in:
- Modern web stack (React, Next.js, APIs)
- Scalable backend systems / microservices
- Ai / LLM integrations (a strong plus, not required)
Someone who enjoys being close to customers, not shielded from them
This is one of those rare roles where you’re not just joining a company - you’re helping define how an entire category evolves.
